Req ID: 99564
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a SAP ERP Analyst to join our team in Tempe, Arizona (US-AZ), United States (US).
Summary:
Diagnose and troubleshoot SAP problems encountered
Acknowledge receipt of all user requests within defined service levels.
Initiate service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
Maintain training documentation for future needs.
Participate in ensuring that customer requests via the ticketing system are managed to closure.
Deliver results in support of achieving the organizations Service Level Agreements.
Develop business relationships and communicate effectively with the user community.
Basic troubleshooting.
Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.
Applies basic understanding of customer service techniques as required to address problems with PC based tools and products.
Basic qualifications:
1+ year SAP SCM experience
Minimum Education and Certifications Undergraduate degree or equivalent combination of education and work experience.
Physical Requirements/Working Conditions Ability to physically perform general office requirements. Must be able to perform essential responsibilities with or without reasonable accommodations.
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About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
SAP ERP Analyst – Tempe, Arizona
