Description:
Catholic Health Services Inc.
Home Health Care Intake Manager – Full-Time w/Excellent Benefits
***Must Have Home Health Experience
***Must Have Bachelor Degree in Healthcare Administration or Licensed Nurse (RN/LPN)
Summary & Objective
The Home Health Care Intake Manager is responsible to coordinate, organize, implement, evaluate and direct the intake of all home health care referrals for Broward and Dade county in compliance with current policies and procedures of Catholic Home Health Services. Such care must be provided in accordance with current Federal, State and local standards, guidelines, and regulations that govern the agency, and as may be required by the Administrator.
Essential Functions
- Must have the necessary skills to perform comprehensive home healthcare reviews for all incoming referrals and assesses for clinical appropriateness, regulatory compliance, and agency resources to meet the needs of the patient.
- Provide education about homecare, clinical outcomes and home care benefits to referral sources.
- Use superior clinical, customer service, and sales skills and knowledge to attract and maintain business relationships in the health care industry.
- Assist with public relations outreach through speaking engagements, in-services and other involvement in community organizations.
- Ensure effective communication and collaboration with agency staff. Assist agency in timely processing of physician orders.
- Must be able to discuss cases with physicians and clarify physician orders.
- Inform hospital personnel of case acceptance and document all demographic, clinical and payer information.
- Participate in Case Conferences as needed to ensure patient satisfaction and continuity of services delivered.
- Demonstrate knowledge of physician, hospital, skilled nursing facility, case management and discharge planning service needs.
- Maintain an in-depth knowledge of compliance with all local, state and federal laws related to home health regulations, Medicare requirements.
- Report to Director of Centralized Admission and works collaboratively with other members of the centralized admission team.
- Demonstrates flexibility in scheduling and readily accepts new admissions and emergency assignments as requested.
- Manage coordination of the referral-to-start of care conversion process.
- Communicates with Administrator and Interdisciplinary team on a regular basis regarding resident and/or patients.
- Support the company’s strategic business building initiatives.
- Serves as the primary point of contact between potential participants, and their families, the Catholic Health Services team.
- Ensures referrals are entered timely, accurately, and are completed prior to patient admission.
- Communicate all pertinent information to appropriate personnel and requesting, reviewing and uploading discharge documents in order to ensure clinicians have the current pertinent information necessary to provide excellent patient care.
- Keeps Central Admissions appraised of changes in provider’s request, change in patient status and unusual circumstances requiring further investigation prior to acceptance for services.
- Knowledge of Medicare, Medicaid, Managed Care, and other private insurance
- Perform other related duties as assigned or requested.
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Other Duties
- Support the company’s strategic business building initiatives.
- Attend weekly/monthly meetings as required
- Demonstrate commitment and professional growth by participating in in-service programs and maintaining/improving competency.
- Maintain the highest standards of professional conduct in relation to information that is confidential in nature. Share information only when recipient’s right to access is clearly established and sharing of such information is in the best interest of the patient.
- Promotes positive employee engagement, teamwork, mutual respect and safety work practices.
- Provides orientation to new employees as needed.
- Maintain your required license, certifications and mandatory skill updates.
- Complies with all policies, local, state and federal laws and regulations.
- Perform other duties as assigned.
Supervisory Responsibility
- May serve as an interim department leader depending on need
Physical Requirements
- Must be able to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds, walk, climb stair or ladders, stand on feet for extended periods of time, etc.
- Works in office environment with moderate to loud noise level.
- Subject to frequent interruptions.
- Work schedule may include working beyond typical schedule, including weekends and holidays.
- Hand dexterity required for data entry on keyboard, requiring finger dexterity and eye-hand coordination.
Disclaimer
The job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.
EEOC Statement
CHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Knowledge & Experience Requirements
- Bachelor Degree in Healthcare administration or related field
- Must have experience in home health care, marketing, community relations
- Must have knowledge of the surrounding medical community and preferably have established relationships with doctors and referring facilities.
- Knowledgeable of AHCA regulations, Medicare COP’s guidelines
- Must be pleasant, professional, and calm under sometimes stressful conditions, and be comfortable in a fast-paced environment.
- Must have exceptional communication, interpersonal, and writing skills.
- Must maintain a professional appearance and attitude at all times.
- Must have knowledge of computer office/clinical software
- Must be able to read, write and understand the English language.
. Requirements:
Knowledge & Experience Requirements
- Bachelor Degree in Healthcare administration or related field
- Must have experience in home health care, marketing, community relations
- Must have knowledge of the surrounding medical community and preferably have established relationships with doctors and referring facilities.
- Knowledgeable of AHCA regulations, Medicare COP’s guidelines
- Must be pleasant, professional, and calm under sometimes stressful conditions, and be comfortable in a fast-paced environment.
- Must have exceptional communication, interpersonal, and writing skills.
- Must maintain a professional appearance and attitude at all times.
- Must have knowledge of computer office/clinical software
- Must be able to read, write and understand the English language.
PM19
PI
MANAGER, HHC INTAKE – FULL-TIME / Remote Position – Fort Lauderdale, Florida
