The Support Center Supervisor has the overall responsibility of managing the activities, training and daily work assignments of all Support Center personnel in a manner consistent with UVMMC objectives, ensuring the Support Center personnel are available to meet or exceed the organization’s goals and needs. The primary objective of this position is to ensure exceptional customer service for UVMMC employees. This position is responsible for the daily operations and continual improvement of both Incident and Event Management processes. This includes incident management, incident escalations, establishing and improving procedures, as well as establishing and managing through metrics and key performance indicators. The Support Center Supervisor works very closely other IS departments to identify needs, align strategies, develop plans and execute procedures to meet those needs and expectations. The Support Center Supervisor assists in meeting or exceeding departmental goals through the implementation of appropriate customer service policies, procedures and applications.
Bachelor’s degree or certification in computer science, technical support, computer hardware, or other relevant field is highly desirable
Five to seven years progressively responsible IT leadership experience with direct customer interaction, experience in customer service, project planning, and resource allocation.
Demonstrated ability to manage multiple, concurrent and complex issues.
Proven ability to effectively develop, build and motivate teams to achieve a higher level of outcome.
Category: EngineeringLocation: McLean, VirginiaUS Citizenship Required for this Position: YesClearance Type: SecretTelecommute: No -Teleworking not available for this positionShift: 1st...Apply For This Job
Revature is looking to hire over 300 Junior Full Stack Developers in the next 4 weeks. As the fastest growing...Apply For This Job
The future of tomorrow starts with emerging technology talent across the U.S. Revature is looking to hire over 300 Junior...Apply For This Job
Build your skillset with the fastest employer of emerging tech talent in the U.S. – Revature. We are hiring over...Apply For This Job
Rated the best at what we do, Raytheon Technologies develops world class satellite ground systems and counters national security threats...Apply For This Job
Revature is the fastest growing employer of emerging technology talent in the US. We will hire over 300 new Junior...Apply For This Job
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
|cookielawinfo-checbox-analytics||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".|
|cookielawinfo-checbox-functional||11 months||The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".|
|cookielawinfo-checbox-others||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.|
|cookielawinfo-checkbox-necessary||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".|
|cookielawinfo-checkbox-performance||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".|
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.