The Information Technology Analyst II- Human Resources provides support for assigned Human Resource systems with an advanced understanding of Infor and its related third party business applications which include functionality, system design, technical architecture, testing, workflow, modification, routine and non-routine processing, and business system structure. The Information Technology Analyst II- Human Resources is responsible for advancing the functionality and operational efficiency of the use of Infor CloudSuite. This entails advising and assisting customers in the operation and administration of their system; collaborating with internal customers to enhance their work methodologies and tools; and maintaining a customer-centric technical knowledge and focus when contributing to the analysis, design, development, testing, documentation and implementation activities including recurring Customer Updates of the Infor CloudSuite software.
The Information Technology Analyst II- Human Resources must possess sufficient detailed expertise to support multiple applications, preferably with functional expertise in payroll, timekeeping, or other HRIS systems.Primary areas of focus will be payroll, timekeeping, talent acquisition, and human resources modules. The Information Technology Analyst II- Human Resources provides response and resolution to application problems and requests for change to Infor. This position works in a collaborative team setting, creating and sharing information and assisting team members while providing quality support with a focus on customer service and timeliness. Information Technology Analyst II- Human Resources must possess detailed human resources knowledge and systems expertise to implement medium to high complexity assignments with minimal guidance.
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