“The role of the General Manager is one of the most important roles in the company as you support and oversee everything that goes on within the four walls of your store. Your job is to ensure your store is operating within Five Star Pizza Co, Inc and Dominos Corporate standards at all times. Your focus should be on training, mentoring, developing and inspiring your teams while running a profitable store.
Areas of Focus
60% People & Talent Development
Ensures that store is completely staffed and ready to give exceptional service to customers
Make fast, accurate and consistent products while complying with all portion sizes, recipes, and baking procedures
Demonstrate and ensure operational excellence through training and mentoring your assistant mangers and crew
Expert in preparation of Dominos product specifications and guidelines
o Cut tests, new product rollouts, National Training Weeks, etc.
Expert in training and executing Five Star Pizza Co, Inc and Dominos Corporate standards
Ensure your store is in compliance with all applicable laws including but not limited to food safety, premises safety and equal opportunity
Provide specific feedback and coaching on performance, areas of improvement and growth path
Manage anywhere from 3 to 30 employees during your scheduled shift
Document performance plans for your team based upon your stores operational goals
Assist in developing strategies and implementation plans to improve and standardize all aspects of operations
Work with marketing manager to plan tailored ways to increase sales within specific markets and optimize food and labor costs to meet targets
Hold your team accountable when they dont meet standards or requirements of job duties
Execution of all company policies, procedures, programs, and systems
Increases profitability through implementing procedures to reduce costs, increase productivity and efficiencies and promote sales
Ensures you are maintaining a work environment that promotes food and team safety
Drives sales, increase customer loyalty, and reduces operating costs
Identify key business issues with individual stores affecting performance and influence decisions, align resources, take immediate action, and hold others accountable to commitments
Develops, monitors, and reports on operating costs within functional areas. Alerts management of cost and labor over runs
Makes recommendations and implements solutions to problems
Partners with HR in any investigations that arise in the area and work with HR to finalize and make decisions on any action to be taken
Be available to work open schedule as needed and be able to work long hours, holidays, during inclement weather and weekends
Ability to operate, clean and maintain all store facilities and equipment
Ensures all stores food and beverage orders are placed timely and accurately for projected sales
Conducts routine equipment audits, operational audits, driver safety audits, assistant manager meetings, and crew meetings
Responsible for all store operations
Review schedules weekly to ensure stores are setup with the appropriate coverage to provide great service without wasting labor
Follows up and evaluates the previous weeks numbers with assistant managers provides remedial training and follow-up action plans as necessary
Ensure all team members are utilizing all systems that have been put in place correctly
Handles customer complaints and WOWs the customer
Must be 18 years of age or older
Must have 2-5 years of general manager experience in order to be considered for this position
Be able to pass MVR and have a safe driving record
Ability to read and understand financial statements
Strong analytical skills
Strong organizational skills
Strong oral and written communication skills
Ability to effectively and professionally provide guidance and coaching to store TMs
Ability to plan and conduct effective meetings
Thorough understanding of Dominos Pizza Standards, Policies & Procedures”
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