Contact Center Analyst – OPE000900
This role is responsible for driving contact center insights through complex behavioral analysis activities using the advanced contact analytics database and other applications, systems and system tools. The analyst supports a wide-variety of fit-for-purpose contact insights including customer sentiment, customer and associate behavior, financial data, demographic data, and customer profile analysis. This role collaborates within MCSO and with key cross-functional teams such as SANDS to gather data inputs into the contact analytics database to facilitate analysis of channel performance and effectiveness. The analyst supports on-going documentation and compliance with database governance of the contact analytics database while maintaining the quality of database queries to create comprehensive and high-quality insight deliverables.
Job : Operations
Location(s) : Illinois-CHICAGO_IL Oklahoma-TULSA_OK, Iowa-MARION_IA, Wisconsin-WAUKESHA_WI, Tennessee-KNOXVILLE_TN
U.S. Cellular® is an EEO employer and gives consideration to qualified applicants without regard to race/color/age/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status, pregnancy or genetic information.
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